With the onset of the pandemic in 2020, the demand for home infusion services grew significantly across the country. This is a result of increasing numbers of patients with autoimmune diseases being moved from hospital to home for both capacity reasons and safety concerns.
CSI Pharmacy acknowledged that they needed a robust software platform to streamline operations as they embraced the opportunity to scale the business. With scheduling in one place, billing in another, and the need to manually review documents taking up critical nursing time – not to mention risking errors – the team knew its paper-based processes and outdated legacy software was too inflexible to position them for growth.
Read more to find out how CSI Pharmacy successfully rolled out a new software to support their fleet of home care nurses