This new guide helps you to evaluate and improve the overall experience you’re delivering to clients. It includes self-evaluations that will help you to consider if your agency: 

-Thoughtfully considers client experience in its everyday operations, and whether it needs improving.  
-What data is available, and if you have the right tools in place to capture, measure, and improve client experience. 
-How partners like AlayaCare and Home Care Pulse can help you improve client experience.