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This new guide helps you to evaluate and improve the overall experience you’re delivering to clients. It includes self-evaluations that will help you to consider if your agency:
-Thoughtfully considers client experience in its everyday operations, and whether it needs improving.
-What data is available, and if you have the right tools in place to capture, measure, and improve client experience.
-How partners like AlayaCare and Home Care Pulse can help you improve client experience.