Case Study: Home Instead Australia

Home Instead Australia was founded in 2005 and now has 39 offices across the country, helping clients retain their independence, health, and safety at home. It’s part of a global network of Home Instead high-quality senior care service providers – first created in Omaha, Nebraska – that now counts more than 1,000 offices in 14 countries.

With such a broad grid of franchisees, it was imperative for Home Instead to ensure its systems, processes and procedures were set up to provide seamless, consistent care to support its underlying mission to enhance the lives of ageing adults and their families.

Justin Toon, Director of Home Instead Australia, knew that their legacy system wasn’t sufficient to support the needs of the growing organization’s franchisors and franchisees. He turned to AlayaCare in July 2018 to implement a robust solution that could modernize their operations and address several key needs.