Skip to main content

AlayaCare Summit Poll Results

Author marketing@alayacare.com Team

During the AlayaCare Summit opening, Brady Murphy, Chief Revenue Officer at AlayaCare asked the question "What your agency’s top priority leading into 2022?" 

The poll results identified that leveraging technology to improve efficiencies was their top priority in 2022, followed by improving employee retention through training, incentives and better resource management. 

Leveraging technology to improve efficiencies

Look at the numbers: agencies make their gross margin on each hour of care delivered. Overhead costs must be contained to turn a net profit overall. Technology is the ideal, and perhaps only way, to achieve the operating leverage needed to scale.

The right technology can improve efficiencies around tasks such as scheduling, route optimization, billing and claims which in turn enables your organization to build margin through the back office. While caregivers are able to serve more clients without compromising coordination of care. ​

Improving employee retention

Employee retention is top of mind for most home care agencies right now. Onboarding and keeping a team of skilled caregivers is essential to growth and having the right technology is essential for this.

We know that for caregiver retention, matching desired work hours to actual work hours is important, as well as being able to cluster visits in small geographical areas within certain windows in the day.​ Having technology that can optimize schedules and routes not only improves caregiver happiness, it also can increase your profit margin. 

Employees feel empowered when they can access the information and options they need in real-time, over mobile. Requesting time off. Pulling up the latest client data. Knowing how that client prefers to receive care. Knowledge is power - put it at their fingertips. ​

What you can do in 2022

Your organization has an opportunity to take the step to not only improve efficiencies within your back office, but also improve the experience for your caregivers which in turn can help reduce churn. Improving hiring, onboarding, training, and development; embracing the efficiencies that data science and technology can offer; planning ahead, and simply treating people well are some ways to start effecting change now.